of civil servants say that making better use of data is ‘absolutely essential’ to improving public services and public servants’ tools.

But how can that be achieved? At this webinar, we’ll present the findings of our Civil Service Data Survey, which asked civil servants how they want to use data in their working lives; how well their employers currently use data; and which actions – by departments and the centre of government – could best hasten progress.

Date: 09 February 2021 | 10:00-10:45


About the event

Join us as we launch the results of the Civil Service Data Survey

In Autumn 2020, NTT DATA UK commissioned a survey gathering UK civil servants’ views on the use of data in government: we received 346 responses, nearly half of them from officials in the Senior Civil Service and grades 6-7.

Our report contains important findings, particularly around the role of the centre of government in the data agenda. Those believing the centre should have more leverage to require departmental action, for example, outnumber those opposed by three to one. The report also finds overwhelming support for key aspects of the government’s Data Strategy, such as the introduction of an integrated data platform and mandatory data standards.

Given these findings, few respondents operate in the digital professions or the centre of government: the vast majority work in other roles within line departments. More than 10% were drawn from each of the Policy, Operational Delivery and Project Delivery professions, and from the staff of HMRC and DWP – providing insights into how perspectives vary between these groups.

Join the event where data experts from NTT DATA & the Civil Service will present and analyse the findings, and take live questions from the online audience.


Schedule and agenda


Welcome and introductions

Vicki Chauhan, Head of Public Sector, NTT DATA


The survey findings

Bill Wilson, Head of Data & Intelligence Solutions, NTT DATA


Live Q&A

Simon Driscoll, Head of Data Consulting, NTT DATA

Bill Wilson, Head of Data & Intelligence Solutions, NTT DATA


Introducing your speakers

The research

Civil servants call for stronger leadership and action by the centre of government

  • 75% of senior civil servants believe that making better use of data is “absolutely essential” to improving public services and staff tools, and a further 22% that it’s “very important”;
  • Asked how their organisations could best promote progress, respondents’ top priority was “strong and visible leadership” with over half calling for the centre to win additional powers
  • Two thirds of civil servants back the introduction of cross-government data standards – just 12% are opposed – and the same proportion support legislative changes to ease data-sharing;
  • 80% of civil servants want to see better training and professional development for data specialists, while 59% think salary rules should be eased to support the recruitment of digital leaders.


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NTT DATA is a leading consulting and IT services provider, combining global reach with local expertise in over 50 countries. Whether it’s business transformation, enabled by digital, data and technologies, safeguarding against security breaches, improving operational efficiency or driving new revenue streams, our vision as the Trusted Global Innovator can help organisations navigate the ever-changing digital landscape and deliver outstanding results.

NTT DATA offers a portfolio of best-in-class consulting services and innovative enterprise solutions tailored to suit the entire lifecycle of IT investment. Supported by our international Centres of Excellence, our team of local experts can deliver on a wide range of services from transformation to agile development and intelligent automation for industries across manufacturing, automotive, banking, insurance, telecommunications, media and public services.

For more information about NTT DATA please visit uk.nttdata.com